Cancelation policy For Guests
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards are filed via a secure electronic process that ensures your information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you.
Any gift certificates being used for your service will be applied to this cancellation charge before being applied to your credit card on file. Any service prepaid will be voided (including a series package).
Please, be considerate of other clients' scheduled appointments and arrive on time or your appointment may be shortened, incurring the full service charge.
Notification given at least 24 hours prior to your appointment will receive no charges.
Reschedule and cancellation notifications given less than 24 hour prior to appointment time will result in a 50% service fee.
Failure to show up for your appointment will result in a 100% charge of the reserved service amount.
By making appointments with LHS Beauty Salon, you are agreeing to these terms.
LATE ARRIVAL POLICY: In order to remain on schedule for all our guests, we may shorten your service time if you are late for your appointment. The regular service price will apply.
CONFIRMATION EMAILS: As a courtesy, we will send out an email to confirm your service appointments two business days prior to your appointment date. We do understand how easy it may be to forget an appointment, therefore all our appointments are confirmed 24-48 hours prior via email for your convenience. Please ensure that we have your current email address on file in order to be able to do so in a way that may be beneficial to you. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.
NO CHILDREN PLEASE: While we love children, we respectfully request NO children while you are receiving services. This is to ensure that your service provider can then concentrate 100% on you and your services, and that every guest within our establishment is not interrupted. It is against health and safety regulations to have children in our salon if not receiving a salon service. If you arrive with your child without prior discussion with management your treatment may be refused with full cost owing. We thank you for your consideration, co-operation and understanding.
TREATMENT ROOMS: Only the client receiving a service is allowed in the lash room and spa treatment room. Exception: clients with a disability.
SALON FLOOR: Only guests receiving a hair service are allowed in the shampoo area, at the styling stations and in the color processing area. Exception: Guests with a disability.
CELL PHONES: We want to be a stress-reducing experience for all. We request that you turn your cell phones to vibrate or silent and only conduct a conversation in the foyer or outside. Please use headphones if you’re watching videos.
FOR YOUR PROTECTION: We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories.
SERVICE: We only use our implements and products. For your safety we cannot use your personal tools. We can only guarantee that our implements are thoroughly cleaned and disinfected. We also cannot guarantee the longevity and quality of your products other than our own.
* If a service provider feels that a GUEST is behaving inappropriately, they are authorized to stop the treatment immediately.
Brow & LASH APPOINTMENT Policy
Please arrive with 10-15 minutes to spare for your appointment. This allows for you to start to unwind, relax, and visit the restroom.
Arriving late to your appointment requires your lash technician to shorten your scheduled appointment time, so guests following you are not held up.
A full service fee will still be applicable.
Additional time can not be added to guests who arrive late to their appointment.
If you are late for your appointment your regular service price will apply.
All services are held on an appointment only basis.
Due to liability reasons, we do not lash lift applied by another facility unless they meet LHS standard of quality.
Unfortunately, additional time can not be given to clients who arrive late to their appointment or arrive with makeup on. Please arrive with a fresh face. (ie: liquid eyeliner, mascara, goopy/sleepy eyes) .
DO NOT drink coffee, tea or caffeine based products before arriving for your brow & lash appointment; this will make you fidgety and need to use the restroom repeatedly. You will not be able to get up to use the restroom once your eyes are closed and application is in session.
NO CHILDREN PLEASE: While we love children, we respectfully request NO children while you are receiving services. This is to ensure that your service provider can then concentrate 100% on you and your services, and that every guest within our establishment is not interrupted. It is against health and safety regulations to have children in our salon if not receiving a salon service. If you arrive with your child without prior discussion with management your treatment may be refused with full cost owing. We thank you for your consideration, co-operation and understanding.
TREATMENT ROOMS: Only the client receiving a service is allowed in the lash room and spa treatment room. Exception: clients with a disability.
GRATUITIES: Service prices do not include gratuity.
IMPORTANT NOTICE: Any reactions to any brow or lash services are not foreseeable by Lorraine’s House of Styles skilled & trained staff (or even by you). All care is taken to ensure your safety. We will go over your intake & aftercare form with you and any contraindications, such as any allergies.
PRODUCT RETURN & EXCHANGE POLICY
LHSBeauty reserves the right to modify this return and exchange policy at any time with or without notice.
You may return any hair care retail product for a 100% refund or an exchange within 14 business days of purchase. Please let us know the reason for the return or exchange.
An original sales receipt is not necessary. We will look up your purchase date in our computer system to verify purchase date and price.
We do not issue refunds on any products purchased.
We do not issue refunds or exchanges of any opened product or tools.
Skincare and Makeup
Skin care, makeup and other personal products purchased at LHSBeauty are non-refundable and can not be exchanged unless there is an obvious product defect.
If the skin care or makeup product is defective, it must be returned within 14 business days for a 100% refund.
No refunds or exchanges will be given on skin care or makeup.
Brushes
Brushes can not be exchanged and are non-refundable unless of an obvious product defect.
If a brush is defective, it must be returned within 5 business days of purchase for exchange only.
Flat Irons/Dryers/Curling Irons
If the hot tool is defective, will return it to the manufacturer within 30 days of product purchase. You must retain original box and product packaging, pay a $10 shipping/handling fee and we will exchange it for a new iron. Purchase date will be verified in our computer system.
LHSBeauty will not exchange any hot tools after purchase. It is up to the customer to send back the iron to the manufacturer. Reference the warranty information from the original box.
All dryers and irons have a 5-day return/exchange policy. After 5 days from the product purchase, please reference any warranty information from the manufacturer.
Service Policy
In the event that you are unsatisfied with the service you were provided, a redo with your original service provider may be provided up to 3 days after your original appointment. We do not offer refunds on any services.
